Episode 20: Dear Melissa - Answering Questions About Product Ethics
In this Dear Melissa segment, Melissa answers a subscriber’s question about choice architecture and competing priorities between the business and the customer.
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Q: How do you balance the ethics of choice architecture as a product manager who is responsible for satisfying possible divergent priorities between the business and the customer? What is our duty when priorities may conflict?
Hear Melissa talk about:
Choice architecture and dark patterns
What to do with your priorities conflict with each other
How ethics in product is vital to how you view your products
Resources